I decided to take the plunge and write about my recent experience with a hospital.
I was there to witness the birth of a grandchild. His mother was in top health, low risk, and intelligent. She went on the hospital tour, and was excited to be part of the healthcare team.
I was there as Nana, trying to stay in the background. What I saw was distressing, to say the least.
So here are some expectations while you’re in the hospital. And tips to keep you safe.
1. If you have questions, ask them. If you don’t get the answers you want, move up the chain until you do. Even on weekends, there’s always a chain of command. Start with your nurse, move to the charge nurse. Ask for the nursing supervisor. Whatever you need to do.
2. Keep notes. Especially if your care is not up to standard. You will need specifics when you’re talking to administration, if the nursing and or medical staff is not listening to you. Write down times, dates, names, etc.
3. Every shift, you should get a head to toe assessment from a nurse. It will be tailored to whatever your medical needs are. If your nurse is not putting a stethoscope on you, is not touching you, is not looking at you, but is just asking you a pain scale and walking out the door, this is not an assessment. This is below standard of care.
4. They keep hospitalizations brief, so education should be at the forefront. You should know how to take care of yourself when you get home. You should understand what medications you’re taking, and when. If they have not made this clear to you, ask them to.
5. Wash your hands. A lot. With soap and water, rubbing vigorously. Make sure everyone who comes in the room who is laying hands on you has washed their hands. With soap and water. Purell not good enough! For any invasive procedures that involve changing dressings, or inserting or taking things out of your body, hands should be washed, and gloves should be on. If not, do not let them treat you until these things are done. Staff should know to wash their hands, but if they don’t do it, tell them to.
6. If you can, bring somebody with you to the hospital that can be your advocate in the event that you are unable to speak or advocate for yourself. They can be your eyes and ears when you were not in your right mind. It’s also helpful because they can assist you in some of your care when the staffing is short – which is pretty much always.
7. If you don’t have a living will and advance directives, get them. You can go to the hospital and they will do it for free. I can’t tell you how many times I’ve seen families torn apart because the wishes of loved ones are not being met – usually because they have not been written down. While you are healthy, have the conversations you need to about what to do in the event of certain medical emergencies. Get it on paper. It’s peace of mind, in the medical staff will have it in your chart.
8. Cleanliness of the room is important – housekeeping should be changing the trash out when it is full (or before), and the surfaces in the room should be getting cleaned daily. For the over 48 hours we were in the postpartum room, the room was never cleaned beyond the trash emptied. There was actually food on the floor from the previous patient. The entire stay. Ask for your room to be cleaned if it doesn’t get cleaned. And if it still doesn’t get cleaned, take it up with administration.
9. Speak up! This is the hard part – although they ask you to be a part of the healthcare team, when you start asking questions or asking that standards be met, they will usually meet you with hostility, and consider you a “difficult patient”. If they’re really unhappy, they will bring out the “well, you can just leave AMA”. Do not do this under any circumstances. It’s against medical advice, and you will be stuck with the entire bill – insurance will not pay.
It makes me sad to write this – I’ve been a nurse for over 20 years. I’ve known better than to leave my love ones alone in a hospital – I’ve flown from far away to be with my dad for a surgery. I understand that staffing can be short. But I also understand that a conscientious healthcare provider will still get the job done, and provide safe care for their patients.
You are a part of the healthcare team – the most important part. Advocate for yourself. Bring someone to advocate for you. And don’t be afraid to ask questions.










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